SHIPPING POLICY

SHIPPING AND RETURN INFORMATION

We at SOUQ AL EMIRATES are committed to delivering a smooth and reliable shopping experience. Please review our shipping and return policies for your reference.

Shipping:

• Normal Delivery Time: 3 to 5 days.
• Extended Delivery Time (Non-Normal Cases): 7 to 10 days.
• Please note that delivery times may vary based on your location and unforeseen circumstances.

Returns and Refunds:

• In the unfortunate event of receiving a defective product, we offer a full refund.
• Change of mind returns are not appreciated.
• If you receive a defective product, please contact our Complaints Hotline at +44 7519 791507 within 24 hours after receiving the products.

How to Register a Complaint: If you encounter any issues with your order, please follow these steps:

1. WhatsApp us at +44 7519 791507.
2. Provide your order number and details of the issue.
3. Our team will guide you through the necessary steps for return or refund.

Important Notes:

• Defective products will be thoroughly assessed by our team.
• Returns must be initiated within 48 hours of receiving the products.
• Refunds will be processed promptly once the return is approved.

We understand the importance of your satisfaction and are here to address any concerns you may have. Our aim is to make your shopping experience with us delightful and stress-free.

Thank you for choosing SOUQ AL EMIRATES. We appreciate your trust in us.